Free Workspace Email is no longer supported

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Why is ELITE WEB Co. no longer offering free Workspace Email? How do I keep my email account?

We’re standardizing our email platforms to a better email system. This new platform is secure, stable and offers more storage. It can be synced across all devices, from mobile to desktop, offering a better overall experience and product for our customers.

If you want to keep your email account you’ll need to upgrade the free email account to a paid version of Workspace Email or migrate it to Microsoft 365.

What if I don’t want my email account but want to save my emails?

You can save and export emails from Workspace Email using Thunderbird or Outlook. See Save and export emails using Thunderbird or Create a backup file to export my email account info.

Does this include free email forwarding credits?

No, free email forwarding credits are different from free email credits. Your free email forwarding credits are still available and there should be no disruption to your service.

Does this affect the email accounts I pay for?

The discontinuation of free Workspace Email has no effect on paid email plans, such as:

  • Microsoft 365
  • Professional Email
  • Workspace Email (paid plans)
  • cPanel Email

Does this affect my migrated email accounts?

If you migrated your accounts to a paid email plan through ELITE WEB Co., this change doesn’t affect the new email plan.

Does this affect my ELITE WEB Co. account?

No, your ELITE WEB Co. account is different from your free Workspace Email account. This change only affects the free email account you set up and unused free email credits.

Will I lose my domain or website?

No, the removal of free email and email credits has no affect your domains or websites.

When will my email account stop working?

You’ll receive a 30-day email notice, which includes your email account’s expiration date and the accounts impacted. You’ll also receive a 15-day email notice reminding you of the expiration date and an email on the expiration date.

What happens to my email account after 30 days?

If your account expired, you’ll no longer be able to sign in to Webmail or send emails from your free Workspace accounts. We’ll keep your account for 60 days after the expiration date. During this time you can upgrade your email account to a paid plan for continued access.

What can I do if I accidentally let my email account expire?

If your email account expired and you want to save and export your emails you’ll need to upgrade your email account to a different plan. After you upgrade, you can save and export your emails.

What if I don’t want my email account anymore?

If you don’t want your email account, you can let the account expire.

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