Troubleshoot connecting to my Workspace Email account

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If you’re having trouble connecting to your email account using an email client, there are several troubleshooting steps you can take. For now, you can still check your email in Webmail.

Check your SMTP relay settings

Make sure you’ve set up SMTP relay in your email account. For more information, see Checking your SMTP Relay Settings.

Check your mail server names

  1. Sign in to Webmail. Use your Workspace Email address and password (your ELITE WEB Co. username and password won’t work here).
  2. Select Tools > Email Setup Center.
  3. You’ll see your incoming and outgoing server settings.

Edit your Port Settings

Your internet provider might block your email client’s default port settings. You can use these alternative ports for the server name you’re using.

Without SSL:

ProtocolTypePort
IMAPIncoming143
POPIncoming110
SMTPOutgoing25, 80, 3535

With SSL/TLS:

ProtocolTypePortSSL/TLS
IMAPIncoming993SSL
POPIncoming995SSL
SMTPOutgoing465SSL
SMTPOutgoing587TLS

Check for email limitations

There are Workspace Email account limitations that might affect your ability to send email.

  • Check the message size.
  • Check the number of recipients you’re sending to.
  • Make sure you haven’t exceeded your daily relay limit. (A relay is one message/recipient using the SMTP service, so if you send one message to 30 people, it counts as 30 relays.)

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