Add my Microsoft 365 email to Mail on iPhone or iPad

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Step 3 of the Set up my Microsoft 365 account series.

 Note: We recommend using the Outlook app for iOS. To get Outlook, use your phone’s camera to scan this QR code.
Outlook QR code

Add your Microsoft 365 email to the Mail app on your iPhone or iPad. Then you can send, receive, and organize emails.

  1. Open your iPhone or iPad’s Settings.
  2. Tap Mail > Accounts. (Depending on your iOS version, you might need to tap Passwords & Accounts.)
    In Mail, tap Accounts
  3. Tap Add Account.
    In Mail, tap Accounts
  4. Tap Microsoft Exchange.
    Tap Microsoft Exchange from the menu
  5. Enter your Email and a short Description (like your company’s name or email type), and then tap Next.
    Enter email, company description, and tap Next
  6. Tap Sign In to confirm you want to use your Microsoft Exchange account.
    Tap Sign In to sign in to your Exchange account
  7. Enter your Password and tap Sign In. (You might need to choose your account type as a Work or School to continue.)
    Enter password and tap Sign In
  8. If multi-factor authentication (MFA) is enabled, follow the prompts to set up one of the available options, or verify your account using your existing MFA method. If security defaults are enabled, set up MFA on the Microsoft Authenticator App.

Note: If Microsoft can’t find your account, you might be asked to enter your details manually:

• Email: Your Microsoft 365 email address
• Password: Your Microsoft 365 email password
• Server: outlook.office365.com (this is required)
• Domain: This can be left empty
• Username: Your Microsoft 365 email address

9. Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.

10. Tap Save. You can come back and update settings here at any point.

Review settings and tap save

11. That’s it! You’ll see your Microsoft 365 account under Accounts.

See Microsoft 365 email account display under Accounts


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Common issues for setting up email on a phone


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