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Troubleshooting iPhone account verification errors

Learn how to troubleshoot setting up ELITE WEB Co. Microsoft 365 on iPhone or iPad, if you receive the following error:

Exchange Account: Unable to verify account information.

Unable to verify account error

Here’s how to fix this error and add the email account to your iPhone by manually adding the server information. If you are having issues sending and receiving email on an existing iPhone email account, contact customer support.

  1. On the error, tap OK.
  2. Complete the following fields, and then click Next:FieldWhat to enter…EmailEnter your Microsoft 365 ELITE WEB Co. email addressServerEnter outlook.office365.comDomainLeave this field blankUsernameEnter your email Microsoft 365 ELITE WEB Co. addressPasswordEnter your email address’ passwordDescriptionOptional field
  3. Tap Save.
    Save Exchange information
  4. Tap Save.
    Save confirmation
  5. Tap Save.
    Modify save options
  6. You will see your email account on the Passwords & Accounts screen.

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