When you set up Microsoft 365 from ELITE WEB Co. on a domain that already uses Workspace Email, you need to switch your account from Workspace Email to Microsoft 365.
Don’t have Microsoft 365? Compare plans here.
Create your email account
- Sign in to your Email & Office Dashboard (use your ELITE WEB Co. username and password).
- Select Manage next to the account you want to use.
- Select your domain and Continue.
- If there’s already an email account for this domain, you’ll receive an Existing Email notice. Select Continue to create a new Microsoft 365 email and switch accounts.
- Complete the Create New Email Account form. Note: To share contacts and files with another domain, both domains must have Microsoft 365 accounts.
- Select Create.
- You’ll get a message that your password is being updated. Select Continue. It takes a few minutes for your account to be set up.
Switch your domain’s email service
Next, you’ll need to activate your account and switch to Microsoft 365.
- Look for an email from ELITE WEB Co. inviting you to Please activate your Microsoft 365 account. Select Get Started.
- In the Email & Office Dashboard, you’ll see a banner informing you that your new email account can’t receive mail yet. Select Let’s fix this.
- On the Ready to Switch page, select Yes, Switch Now to confirm.
- If you’re still having trouble with Outlook, try these steps for clearing the Windows Credential Manager.