I can’t receive or see emails

If you can’t send and receive email messages, your firewall software settings may be preventing Workspace webmail from working properly. You may have to change your firewall, pop-up blocker, or browser security settings to see your email.

General tips

Add http://email.secureserver.net to your list of approved sites. Then set your Workspace account to SSL mode:

1. In Webmail Classic View, click Settings.
2. Select Personal Settings.
3. Under Security Options, select Use Full-Time SSL Mode.
4. Click OK.

Security software

Adjust the settings of your firewall, security software, or browser to allow pop-ups from Workspace webmail

• Norton Internet Security
• eTrust EZ Firewall
• ZoneAlarm Security
• The Proxomitron

After you make any firewall, software, or browser changes, log out of webmail. Then, clear your browser cache:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer

Reminder that clearing your browser cache will also remove any stored passwords, or auto-fill data.

More info

• What if I can’t get Outlook to work with Workspace Email?
• Use Telnet to troubleshoot email connectivity problems