Troubleshooting images being blocked in inboxes

Generic selectors
Exact matches only
Search in title
Search in content
Filter by Categories
Account Management Help
add photos, video and audio
Add-on features and social media
Advanced
Advanced campaign settings
All about analytics
All about images
Basic steps
Calendar
Configure the Web Application Firewall (WAF)
Connect my Calendar and Online Storage to Workspace
contact support
copy files to my site
Create my email address
Customize campaign
Discover domains
discover linux hosting with cPanel
Discover Microsoft 365
Discover Online Storage
Discover Workspace Email
edit content
Email Marketing demo
expand your site with sections and pages
Explore email add-ons
Explore my account
Find server and port settings (IMAP/POP)
fine tune my website
get social
Get started with SSL certificates
Get the most out of Microsoft 365
help my site get found and monitor my metrics
Hosting & Servers
keep my account secure
Keep my email secure
know your privacy rights
Legacy
Manage your SSL certificate
Managed WordPress
Manual email configuration
Migrate and export my emails
My email account isn’t working (troubleshooting)
nameservers and DNS
online store
organize
parking, forwarding and monetizing
privacy and protection
publish my site
Quick Shopping Cart
Renew my products and services
renewals
Security
Set up a campaign
Set up email on my devices
set up my payment methods
Set up my Workspace Email account
start with the basics
Stay productive anywhere with Office apps
Streamline email tasks to help my business
transfer between accounts
transfer between registrars
Troubleshoot email and email setup
Troubleshooting
troubleshooting
Uncategorized
Upgrade and renewal options for email
Web & Classic Hosting
Website backups
Website Builder 7
Website Builder version 6
Website Security and Backups
Websites
work with databases
work with delegates
working with blogs

Images are one of the things that make Email Marketing emails so special! So, we can understand the frustration of those images being blocked, or not showing up in your final email.

If you discover that your recipients are not able to see your images, first look here. It could be that they simply need to allow, or show, or download the images within their specific email program.

When you’re sure that your reader is allowing images in their email program, and the images still are not showing, it could be their virus protection or spam blocking software. Check with your reader to see if they (or their company’s IT department, network, etc.) are using any kind of email protection software or service. A very common solution that will cause trouble with your email images is McAfee MXLogic Email Protection.

MXLogic uses something called an HTML Shield, which will change certain HTML tags in incoming emails. The whole email is likely to get through, but images are often replaced by a 1×1 pixel transparent gif image. This is most likely why only certain recipients are experiencing missing images. But nothing is actually wrong — the Email Protection software is doing exactly what the settings are telling it to do.

You can see the various protection level settings for MXLogic, right here:McAfee MXLogic HTML Shield Protection settings

What Can I Do About McAfee Blocking These Images

While folks probably won’t want to change their Email Protection settings, it is possible for them to add sender IP addresses to their domain level Sender Allow list. Any email sent from those listed IP addresses would override the default blocks, and display the entire content of the email.

Unfortunately, there isn’t anything we can do about images being replaced by the recipient’s Email Protection software. This is due to a setting on their side, alone. But if you would like to provide an IP address for your readers to add to their Sender Allow list, check out these whitelisting instructions, here.

If you or your email system administrator require any assistance on how to change these settings, please visit the MXLogic site, here.


Changing the currency for the products.

Prices shown in US Dollars. You can convert to your own currency after selecting a product.