Including and excluding lists

Generic selectors
Exact matches only
Search in title
Search in content
Filter by Categories
Account Management Help
add photos, video and audio
Add-on features and social media
Advanced
Advanced campaign settings
All about analytics
All about images
Basic steps
Calendar
Configure the Web Application Firewall (WAF)
Connect my Calendar and Online Storage to Workspace
contact support
copy files to my site
Create my email address
Customize campaign
Discover domains
discover linux hosting with cPanel
Discover Microsoft 365
Discover Online Storage
Discover Workspace Email
edit content
Email Marketing demo
expand your site with sections and pages
Explore email add-ons
Explore my account
Find server and port settings (IMAP/POP)
fine tune my website
get social
Get started with SSL certificates
Get the most out of Microsoft 365
help my site get found and monitor my metrics
Hosting & Servers
keep my account secure
Keep my email secure
know your privacy rights
Legacy
Manage your SSL certificate
Managed WordPress
Manual email configuration
Migrate and export my emails
My email account isn’t working (troubleshooting)
nameservers and DNS
online store
organize
parking, forwarding and monetizing
privacy and protection
publish my site
Quick Shopping Cart
Renew my products and services
renewals
Security
Set up a campaign
Set up email on my devices
set up my payment methods
Set up my Workspace Email account
start with the basics
Stay productive anywhere with Office apps
Streamline email tasks to help my business
transfer between accounts
transfer between registrars
Troubleshoot email and email setup
Troubleshooting
troubleshooting
Uncategorized
Upgrade and renewal options for email
Web & Classic Hosting
Website backups
Website Builder 7
Website Builder version 6
Website Security and Backups
Websites
work with databases
work with delegates
working with blogs

You’ve already seen those “Include” and “Exclude” buttons when you send a mailing from your account. The Include button is pretty straightforward. Click on the Include toggle button to include that specific list, and your mailing will be sent to everyone on any included list. And don’t worry, no duplicate emails will be sent if you have overlaps between lists you’ve included.

It’s important to keep in mind that we will NOT send the email to anyone who is NOT on a list you’ve included. We will only ever send to the people you deliberately INCLUDE in your mailing.

If you toggle the Exclude button on any list, we will make sure to NOT send anything to anyone who is on an excluded list. Even if they are ALSO on an included list. You should only use the Exclude button in cases where you have overlap between multiple lists, and you want to make sure to NOT send to anyone on an excluded list.

Let’s say you have two lists of subscribers: New subscribers and Purchased. You want to send an email to all of your new subscribers, telling them about a cool new perk. When you send the mailing, make sure to click Include on your list of New Subscribers. That’s it. We will send that email to your entire New Subscribers list:

selecting the

Now let’s say you want to send a follow-up email to that same list, but you want to make sure NOT to send it to anyone who has also purchased something already. When you send your email, make sure to include New Subscribers, but click Exclude for your list Purchased. We will send your email to everyone on New Subscribers but not to anyone who is also on Purchased:

selecting a list to exclude from a mailing

You can always double-check your selection on the right of the page. Under the thumbnail of the campaign you’re sending, we will preview your list selection choices, as well:

preview of list selection choices

You can always review all of these settings right before you send off the mailing. We will even do the math for you, and tell you the total number of recipients for this mailing, subtracting all the folks from the lists you’ve already excluded.

excluded list mailing preview

If you have any other questions about excluding any lists, just ask us!

Changing the currency for the products.

Prices shown in US Dollars. You can convert to your own currency after selecting a product.