Web hosting is a service provided by companies (the web host) that sell or lease space on a server where you store the files that make your website accessible on the internet. These companies typically require that you own a domain, and they may help you purchase one.

How does web hosting work?

Once you purchase a Web hosting plan, we store your site on our servers and assign it a unique DNS. The DNS is the address that allows people around the world to access your website. This unique address is required in order for people to view your site. By purchasing a website hosting package, you’re buying space our servers. It’s similar to the space on the hard drive of a computer, and the being on our server allows your website files to be accessed from anywhere. For more information: Web Hosting product support page .

What is shared hosting?

Shared hosting is a popular hosting option where a provider hosts multiple websites on one physical web server. Typically, most websites don’t use many server resources, so shared hosting lets providers offer stable service at a low cost. If you decide that shared hosting is right for you, you’ll need to decide which type of shared hosting you prefer. We offer three shared hosting solutions: Linux plans using cPanel, Windows plans using Plesk and WordPress Hosting. Shared hosting allows you to share hosting space and costs with others, while benefitting from the speed and space you need for your small business website.

What kind of web hosting do I need?

Depending on the what you want to do with your website, we offer Windows and Linux hosting. For instance, if you want to create a shopping cart, host a podcast, or add a blog, check out Should I choose a Windows or Linux hosting account? to see which is the best fit. Or, call the Elite Hosting support team. We’re here to help 24/7.

What is cPanel for hosting?

cPanel is a web hosting control panel that provides a web hosting customer/owner a user interface intended to help them easily manage their website and shared server. It allows users to create websites using a variety of content management systems (CMS) including WordPress, Drupal, Magento and Joomla.

What can I use to build my website?

There are several options to help you build your website – from hand-coding with HTML to using a website builder program. If you require a high degree of functionality and versatility from your website, you’ll benefit from programs and applications that can help you build your site. Our Web Hosting plans give you access to free, server-side applications to develop and customize your website, including popular Content Management System (CMS) applications like WordPress® and Joomla!®. You can also add a Dedicated IP and add an SSL Certificate later.

How do I transfer my web pages to your server?

If you’ve built your website in a HTML editor (like Dreamweaver or Microsoft Expression Studio), upload your website files via FTP (File Transfer Protocol). We have a built-in FTP File Manager for you to access in our Hosting Control Center. If your files are larger than 20 MB, we recommend using the tool FileZilla, compatible with Windows®, Mac®, and Linux® operating systems. Or, you may choose to use third-party FTP clients. For more information: Uploading Files to Your Website (FTP) .

What is Drupal hosting?

Drupal hosting is any web hosting plan that is compatible with Drupal — an open-source content management system (CMS) that powers websites online. Drupal hosting provides the basic framework for building a website and is favored by professional developers for its power and flexibility. Enterprise and government website administers prefer Drupal hosting for its high level of security.

If I already have a website, can I transfer it to your web hosting?

Moving your website to The Elite Web Co., is a simple process; access your existing website files and upload them through our Hosting Control Center (or via an FTP client). If you don’t immediate access to your website files, you should be able to request a copy from your current website hosting provider. If you have any questions along the way, our 24/7 support team is here to assist you. We can help you determine the best method for transitioning your website to a ELTIE account. For more information: Transferring Your Hosting Account .

What are the additional requirements I should know about?

We recommend you work with your payment provider (e.g., PayPal Checkout, Square Online Checkout and Stripe Checkout) to understand any additional requirements for which you are responsible.

AutoSSL is a free alternative to paid SSL certificates. With AutoSSL, your sites are automatically secured with a free, Domain Validated (DV) SSL certificate by Sectigo. Your SSL certificate will stay up-to-date and auto renew on your behalf.

How does AutoSSL work?

AutoSSL automatically assigns an DV SSL Certificate to websites created or managed within the cPanel account. With AutoSSL enabled, your websites are automatically secured with a free SSL Certificate. Upon expiration, your new SSL Certificate is automatically requested and assigned.

Is AutoSSL a cost-effective way to keep your sites secure?

Yes, AutoSSL is free and included as part of your hosting plan. It automatically assigns and renews an SSL Certificate to your site and every site in your cPanel account will be automatically assigned an SSL Certificate.

	Linux Hosting (cPanel or Web Hosting)	Web Hosting Plus	VPS Hosting
Who is it for?	Basic websites, low resource applications	E-commerce, high traffic or data-intensive websites and applications	Resource intensive web apps, full control of the server, ability to customize
Level of technical skills	Basic	Basic	Advanced – knowledge of WHM and Linux command line needed
Site Visitors	Low to moderate	High	High
Platform	LAMP (Linux, Apache, MySQL, PHP)	LAMP	LAMP (Can install and use others such as NGINX, Node.js, Ruby on Rails)
Control Panel	cPanel	cPanel	cPanel and WHM
Support in Australia	24/7 Standard Support	24/7 Standard Support	Self-Managed or Fully-Managed
Root Access	No	No	Yes
Dedicated IP Address	No	1	3 or more
Snapshot Backups	No	No	Yes

	Economy	Deluxe	Ultimate
Websites	1	Unlimited	Unlimited
Disk space	100 GB	Unlimited	Unlimited
Monthly bandwidth	Unmetered	Unmetered	Unmetered
Shared CPUs	1	2	2
Memory	512 MB	1 GB	1.5 GB
Input/output (I/O)	10240 kilobytes/sec	10240 kilobytes/sec	10240 kilobytes/sec
FTP users	5	25	50
SQL 2012 or 2014 hosting
MSSQL	1 x 200MB	2 x 200MB	Unlimited x 200MB
MySQL databases	10 x 1 GB	25 x 1 GB	50 x 1 GB
Database backup/restore
Direct database access
DNS management			Premium DNS
Access with www.
External domains	Unlimited	Unlimited	Unlimited
Subdomains	25	50	75
Alias domains	Unlimited	Unlimited	Unlimited
cPanel	94.0.19	94.0.19	94.0.19
Easy application installer
phpMyAdmin
CloudLinux
CageFS
Password protected directories
SSH access (secure shell)
FTP over SSL (FTPS)
Raw access logs
Site statistics
Premium DNS	–	–
SSL certificate (restrictions apply)
24/7 hosting expert support in Australia
Cron jobs
File manager
Number of files	Up to 250,000	Up to 250,000	Up to 250,000
ImageMagick
125+ free applications
Drupal
WordPress©
phpbb
PHP 8.1, 8.0, 7.4, 7.3, 5.6
PHP OPCache
PHP LSAPI
Custom PHP.ini
HTTP/2
Python
Perl
Web mail
Exchange
Email alias for Hosting
Auto-responder
Fraud, virus & spam protection
Email privacy & protection with 256-bit encryption
99.9% uptime guarantee**
30-day money back guarantee (Annual plans only)

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